Terms and Conditions

General information

By accessing and using Smokkatorgid (‘Smokkatorgid’ or ‘website’) and the products and services available on this website, the consumer (‘you’) agree to the terms and conditions outlined.

You must be over the age of 18 to place an order or have approval by a guardian. All orders are placed online. We cannot guarantee all products shown on the website are available in stock. In such situations will we contact you immediately to find a solution. All material on the website is protected by copyright law and may not be used elsewhere without permission.

Colors can vary depending on which screen you use, therefore we can never guarantee 100% that the color on the screen matches that of the actual product. We always do our best to make sure the colors match as much as possible but welcome returns if the item arrives unsatisfactory.

Shipping and Deliveries

International shipping costs €1,9 for standard delivery (5-7 business days). Free shipping on orders over €30. The shipping costs charged in addition to your purchase will be displayed all together in the ‘Total Cost’ section at checkout. Your order will be dispatched once we have received a confirmation of payment. Dispatch times can vary depending on the availability and/or size of the order.

We are not responsible for postal delays or failures carried out by shipping services or other external factors causing those delays.

If your order contains a product that requires a longer delivery time then the rest of the order will be included in that delivery. If you have not received your order within 10 business days after you have received your digital order confirmation, it is important you email us.

By law, deliveries outside the EU requires that item description and value be indicated on the package. It is therefore your responsibility to account for any tax, customs or additional fees required by your individual country and can otherwise lay dormant in your respective country’s customs service if action is not taken. All shipments are sent from Malmö, Sweden.

Unclaimed Deliveries

Orders that are not retrieved, that are then returned to us are not eligible for return or refund and we bare no responsibility for those deliveries.

Payment and Pricing

All prices are are inclusive of VAT (where applicable).
Once you have finished your order, you will receive a confirmation via email. The mail is not a contract of sale but simply an overview of your order. The sales contract is valid once we have received the payment for the goods. Smokkatorgid reserves the right to update information at any time without warning, including pricing errors, details and descriptions. In such cases, Smokkatorgid will notify you and give you the option to reconfirm or cancel your previous order. If, for some reason, we are unable to contact you within 7 business days, the order is automatically cancelled and you will receive a refund.

Cancelation is not aloud after the order is completed.
It is your responsibility as the buyer to indicate the correct address.

Returns and Exchanges

As a private consumer you have the right to cancel and return the purchase within 14 business days under existing consumer protection legislation. Send the item back in the same state, preferably in the original packaging. You have the right to open the package and try the product provided that the product allows for it. For hygienic reasons, we can not accept returns on condoms and lubricants where the seal is broken or sex toys and pregnacy tests wrapping is removed. Your rights as a customer to return goods starts from the time you receive the goods, whereafter you contact us via email within the cancellation period to inform us of your decision.

You as the consumer is responsible for the shipping costs. If the returned goods are not in the described state, Smokkatorgid is then entitled to deduct an amount equal to the product's depreciation compared to the product's original value of the return amount.

In the case of exchanges, please place a new order according to what you want to exchange to. Send the unwanted items as a normal return and specify on the return slip the new order number.

Download return slip: here

Refunds

Once we have received your returned goods, we will issue your refund within 14 days and will notify you via email once the refund is complete. You will receive the same amount for the returned item(s) in addition to the shipping fees within 3-5 business days from time of transfer.

If you have used a discount code or purchased items on sale, the sum is adjusted in accordance to the discount’s terms at checkout and you will receive a confirmation email with the final amount.

Complaints

If you have received damaged goods upon delivery or if the item becomes broken before the warranty period is over, you must notify us within a reasonable amount of time. Contact us first via email and tell us what is wrong, enter your order number and the item number or product name. We will then reply with details on how to proceed.

Terms of Use

By accessing Smokkatorgid website, purchasing products and services, you agree to the terms and conditions. These terms and conditions include:

  • Using the website in a legal manner that doesn’t cause damage to and/or impairment of said website and its services. This includes transmitting computer viruses, Trojans, robots or other harmful software that may interfere with website operation.
  • Accepting the conditions of the Privacy Policy, which deals with the use and security of the information you provide us upon making a purchase, signing up for newletters or interacting with us on social media. In addition, you ensure all data you’ve provided is up to date and accurate and is therefore your responsibility to update existing information should the information change (new address, phone number, etc.)
  • Liability and Warranties

    We are not responsible for and disclaim all liability for loss, damage or personal injury which may be suffered by you or any third party (or company), as a result of access and use of Smokkatorgid. We make no warranties in relation to this website or the information and materials made available. We do not warrant that:

  • This website will be continuously available, or
  • The information on this website is true, non-misleading or accurate.
  • Any information on the website should not be construed as Smokkatorgid giving advice of any kind.
  • Contact

    Smokkatorgid is a website operated by Pavlic Store AB, a company that is registered in Sweden under registration number 556899-6796 with VAT number SE556899679601. If you have any questions, please contact us or send us an email to [email protected] or write to us at:
    Pavlic Store
    Bjurögatan 48
    21124 Malmö
    Sweden

    Changes to these terms and conditions

    We may change the Terms and Conditions on occasion, and the changes will be posted on this page. This was last modified on 29 February 2016.

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